This question is normally asked to every trainee at the start of any first aid course that we run. We receive a variety of answers, most refer to popular television programmes and many just say “it’s the first person on scene!” Whilst that answer is not incorrect, it is fair to say there is a…
The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
A general understanding of the issues associated with dementia will be established. Candidates will gain under-pinning knowledge of the below issues and therefore will be able to put this into practice where necessary.
Fire can cost businesses vast amounts of money, sometimes causing them to close permanently. It is vital for businesses to ensure that their premises meet fire safety regulations, while ensuring all employees and visitors know what action to take in the event of fire.
The AED course is an Onsite and Open Access Course, it lasts for approx 2-4 hours and covers a range of content that would leave you qualified to use the AED in case of an emergency. You receive a certificate on completion of the course that lasts for 1 year.
Health and safety understanding for all employees. The Level 2 Award in Health and Safety in the Workplace can be tailored to business and individual needs to make the learning experience relevant and fit for purpose.
This qualification provides a thorough understanding of health and safety emphasising the importance of monitoring staff and controls. It also details the need for a structured management approach to health and safety and the key factors in implementing health and safety policy.
This qualification introduces candidates to the hazards and risks involved in manual handling and outlines what to expect from a manual handling assessment. It will enable employees to develop safer manual handling techniques in the workplace.
This qualification is designed for those who use substances hazardous to health at work. It introduces candidates to substances, the risks and controls available, and outlines what to expect from a control of substances hazardous to health (COSHH) assessment. The qualification will prepare employees to contribute to the safer use of hazardous substances in their workplaces.
Food Safety qualifications are intended for anyone working in catering, hospitality or manufacturing settings where food is prepared, cooked, served or produced. It is essential to food safety that all food handlers are aware of the hazards and controls associated with the types of food they produce.
Level 2 Award Principles in Risk Assessment was created in response to industry requirements for all employees to be risk aware. Although not all employees will be expected to undertake risk assessments themselves, they may be asked to contribute to the process and will be expected to act always to protect their own health and safety and that of others.
Pisces Training UK Ltd are local authority approved to deliver Paediatric First Aid to childminders nurseries etc. This 2 day course meets OFSTED and EYFS requirements and will give delegates essential skills for infant & child first aid and provide basic life – saving and first aid techniques to the standards laid down by the UK & European Resuscitation Protocols. We also deliver the Level 2 Award in Paediatric First Aid (QCF) through an awarding body.
This course is for people who are required to act as an Emergency First Aider at Work. The course has been designed to equip the Emergency First Aider with the skills necessary to take charge and deal with an emergency effectively. We also deliver the Level 2 Award in Emergency First Aid at Work (QCF) through an awarding body.
This First Aid at Work course covers the syllabus as set out in the Health and Safety Approved code of practice. This course entails taking practical assessments on the final afternoon. Passing the assessments entitles the holder of the certificate to be registered as a First Aider. The certificate is currently valid for three years. We also deliver the Level 3 Award in First Aid at Work (QCF) through an awarding body