The qualification covers the principles of customer service including how to meet customer expectations, the importance of appropriate behaviour and communication techniques as well as ways to deal with problem customers.
Health and safety understanding for all employees. The Level 2 Award in Health and Safety in the Workplace can be tailored to business and individual needs to make the learning experience relevant and fit for purpose.
Food Safety qualifications are intended for anyone working in catering, hospitality or manufacturing settings where food is prepared, cooked, served or produced. It is essential to food safety that all food handlers are aware of the hazards and controls associated with the types of food they produce.
Level 2 Award Principles in Risk Assessment was created in response to industry requirements for all employees to be risk aware. Although not all employees will be expected to undertake risk assessments themselves, they may be asked to contribute to the process and will be expected to act always to protect their own health and safety and that of others.